At keenfootwearus, we want you to love every pair of shoes you purchase from us. If you’re not completely satisfied, we’re here to help with an easy and straightforward return process.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Shoes must be unused, unworn, and in their original packaging.
- Any accessories or additional items included with the product must also be returned.
Non-Returnable Items
- Shoes showing signs of wear, damage, or alteration.
- Final sale or clearance items.
- Customized or personalized products.
Return Process
- Request a Return: Contact us at support@keenfootwearus.com with your order number and reason for return.
- Receive Instructions: Our support team will provide the return address and required steps.
- Pack & Ship: Safely package the shoes in their original box and ship them using a trackable method.
- Refund: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days.
Return Shipping Costs
- Customers are responsible for return shipping fees unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us immediately. We will resolve the issue quickly with a replacement or full refund.