At keenfootwearus, we aim to deliver your shoes quickly, safely, and efficiently. This Shipping Policy explains our delivery options, processing times, and what you can expect after placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.
  • During peak seasons, processing may take slightly longer.
  • You will receive a confirmation email once your order is shipped.

2. Shipping Methods & Delivery Times

We offer several shipping options depending on your location:

  • Standard Shipping: Typically 7–15 business days
  • Express Shipping: Around 3–7 business days
  • Delivery times may vary based on country, customs clearance, and courier delays.

3. Shipping Fees

  • Shipping rates are calculated at checkout based on your address and chosen delivery method.
  • Occasionally, we offer free shipping promotions—make sure to check our latest deals.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your package anytime using the carrier’s tracking system.

5. Wrong or Incomplete Addresses

Please ensure your shipping details are accurate.

  • Orders returned due to an incorrect address may incur additional shipping fees.
  • We are not responsible for delays or losses caused by incomplete or incorrect address information.

6. Customs, Duties & Taxes

International shipments may be subject to customs fees, import taxes, or other charges.
These fees are the responsibility of the customer and are not included in our product or shipping prices.

7. Delayed or Lost Packages

While we work with reliable carriers, delays or lost packages can occasionally occur.
If your package is significantly delayed, please contact us at support@keenfootwearus.com, and we will help resolve the issue.

8. Damaged Items During Transit

If your shoes arrive damaged, please contact us within 48 hours with photos of the package and product.
We will arrange a replacement or appropriate solution.

9. Contact Us

If you have any shipping-related questions, feel free to reach out:
Email: support@keenfootwearus.com