At keenfootwearus, we want you to feel confident shopping for shoes with us. If your purchase doesn’t meet your expectations, our Return & Refund Policy is designed to make the process simple and stress-free.

1. Return Eligibility

You may request a return if:

• The item is returned within 30 days of delivery.
• Shoes are unworn, unused, and kept in their original packaging.
• All accessories, tags, and inserts are included.

2. Items Not Eligible for Return

• Shoes that show signs of wear, dirt, or damage.
• Final sale or heavily discounted items.
• Customized or personalized footwear.

3. How to Start a Return

Please email us at support@keenfootwearus.com with:

• Your order number
• The item you want to return
• The reason for return

Our team will reply with the return shipping address and instructions.

4. Return Shipping Fees

• Customers are responsible for return shipping costs.
• If you received a damaged, defective, or incorrect item, we will cover all return shipping fees.

5. Refund Process

• Once your item arrives at our facility, we will inspect it within 2–4 business days.
• After approval, your refund will be issued to your original payment method within 5–7 business days.
• Shipping fees paid on the original order are non-refundable, except in cases of our error.

6. Exchanges

If you’d like to exchange your shoes for a different size or style, please contact us. We will guide you through the exchange process based on product availability.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours. We will arrange a replacement or a full refund as quickly as possible.